Privacy & Cookies Policy

At SHHOPEASI SERVICES PRIVATE LIMITED, we respect your privacy and are committed to protecting your personal information. This Privacy & Cookies Policy explains how we collect, use, store, process, and safeguard your information when you access our website, mobile application, and related services.

1. Information We Collect

We may collect the following categories of information:

Personal information such as your name, email address, phone number, date of birth, and shipping/billing address.
Payment and transaction details related to purchases made through our platform.
Account registration and login information.
Device information, browser type, operating system, and IP address.
Shopping preferences, wishlist items, browsing behavior, and website usage data.
Customer service communications and feedback submitted through our platform.

2. How We Use Your Information

We use the information collected for the following purposes:

Process, fulfill, and deliver customer orders.
Provide customer support and respond to inquiries.
Improve website functionality, performance, and user experience.
Personalize product recommendations and shopping experiences.
Send order confirmations, shipping updates, promotional offers, and service-related notifications.
Detect, prevent, and investigate fraud, security threats, and unauthorized activities.
Comply with applicable legal, regulatory, and compliance obligations.

3. Payment Security

All online transactions are processed through secure and trusted payment gateway providers. SHHOPEASI SERVICES PRIVATE LIMITED does not store complete debit card, credit card, banking, or UPI payment credentials on its servers. Payment information is protected using industry-standard security practices.

4. Cookies Policy

Our website uses cookies, pixels, and similar tracking technologies to enhance website functionality and improve your shopping experience.

Cookies help us to:

Remember user preferences and account login sessions.
Analyze website traffic, user interactions, and performance metrics.
Provide personalized product recommendations and content.
Improve advertising effectiveness and marketing campaigns.
Enhance website speed, functionality, and overall user experience.

Users may choose to disable cookies through their browser settings. However, certain features and functionalities of the website may become unavailable or operate less effectively.

5. Sharing of Information

We do not sell, trade, or rent personal information to third parties for commercial purposes. Information may be shared only with:

Logistics, courier, and delivery service providers.
Payment gateway and transaction processing partners.
Technology, hosting, cloud, and analytics service providers.
Marketing and customer engagement partners acting on our behalf.
Government agencies, law enforcement authorities, or regulatory bodies when required by law.

6. Data Protection & Security

We implement reasonable administrative, technical, and physical security measures to protect user information from unauthorized access, misuse, loss, alteration, or disclosure. While we strive to maintain a secure environment, no internet-based platform can guarantee absolute security.

7. User Rights

Users may have the right to:

Access and review their personal information.
Update or correct inaccurate account information.
Request deletion of account data, subject to legal obligations.
Withdraw consent for certain data processing activities.
Opt out of promotional emails, SMS, and marketing communications.
Contact us regarding privacy-related concerns or requests.

8. Third-Party Services

Our platform may contain links to third-party websites, applications, social media platforms, or external services. We are not responsible for the privacy practices, policies, security measures, or content of such third-party services.

9. Children’s Privacy

Our services are intended for users who are at least 13 years of age. We do not knowingly collect personal information from children without appropriate parental or guardian consent. If we become aware of such collection, we will take reasonable steps to remove the information.

10. Data Retention

We retain personal information only for as long as necessary to fulfill business, legal, regulatory, tax, accounting, and operational requirements. Information that is no longer required may be securely deleted or anonymized.

11. Policy Updates

SHHOPEASI SERVICES PRIVATE LIMITED reserves the right to modify, revise, or update this Privacy & Cookies Policy at any time. Updated versions will be published on this page, and continued use of our services constitutes acceptance of the revised policy.

12. Contact Us

If you have any questions, concerns, requests, or complaints regarding this Privacy & Cookies Policy or the handling of your personal information, please contact us through the official customer support channels available on our website.

Last Updated: June 2026