Refund & Returns Policy

At SHHOPEASI SERVICES PRIVATE LIMITED, customer satisfaction is our top priority. We are committed to providing high-quality fashion, lifestyle, beauty, and consumer products along with a seamless shopping experience. Please read our Refund & Returns Policy carefully before making a purchase.

1. Return Eligibility

Customers may request a return for eligible products within 7 days of successful delivery. To qualify for a return:

The product must be unused, unworn, unwashed, and in its original condition.
Original tags, labels, accessories, invoices, and packaging must be intact.
The product must not show signs of damage, wear, alteration, or misuse.
A valid order ID, invoice, or proof of purchase is required.
The product must meet the return eligibility criteria specified on the product page.

2. Non-Returnable Items

The following products are generally not eligible for return, refund, or exchange:

Innerwear, lingerie, socks, and personal hygiene products.
Cosmetics, beauty products, skincare, and personal care items that have been opened or used.
Customized, personalized, or made-to-order products.
Products marked as “Non-Returnable” or “Final Sale.”
Gift cards, promotional vouchers, and digital products.
Products damaged due to customer misuse, negligence, or improper handling.

3. Return Process

To initiate a return request:

Contact our customer support team through the official website.
Provide your order ID and reason for the return request.
Upload supporting images or videos if requested.
Our team will review the request and verify eligibility.
Approved return requests will receive pickup arrangements or return instructions.

SHHOPEASI SERVICES PRIVATE LIMITED reserves the right to approve or reject return requests based on product condition and policy compliance.

4. Refund Policy

Once the returned product is received, inspected, and approved, the refund will be processed through the original payment method or as store credit, depending on the circumstances.

Estimated Refund Timelines:

Online Payments (UPI, Debit Card, Credit Card, Net Banking): 5–10 business days
Store Wallet / Store Credit: 24–48 hours
Cash on Delivery (COD) Orders: Refunds may be processed through bank transfer, UPI, or store wallet credit after verification.

Refund processing times may vary depending on banks, payment providers, and financial institutions.

5. Exchange Policy

Eligible products may be exchanged for:

Different size
Different color (subject to availability)
Replacement of damaged, defective, or incorrect products

All exchanges are subject to product availability and stock status at the time of request.

6. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, missing, or incorrect product, you must notify us within 48 hours of delivery.

To facilitate verification, customers may be required to provide:

Product photographs
Packaging images
Unboxing videos (where applicable)
Order details

After successful verification, a replacement, exchange, refund, or store credit may be offered based on the situation.

7. Cancellation Policy

Customers may cancel an order before it has been processed or shipped.

Orders cancelled before shipment are generally eligible for a full refund.
Once an order has been shipped, cancellation requests may not be accepted.
Customers may instead utilize the return process after delivery if the product qualifies under this policy.

8. Shipping Charges

Shipping charges, handling fees, convenience fees, or other service charges may not be refundable unless the return is due to:

Wrong product delivered
Damaged or defective product
Missing items
Seller-related fulfillment error

In approved cases, return shipping costs may also be borne by SHHOPEASI SERVICES PRIVATE LIMITED.

9. Fraudulent or Excessive Returns

To maintain a fair shopping environment, SHHOPEASI SERVICES PRIVATE LIMITED reserves the right to:

Reject suspicious return requests.
Limit return privileges for specific accounts.
Suspend or terminate accounts involved in fraudulent activities, abuse of return policies, chargeback fraud, or excessive return behavior.

10. Policy Updates

SHHOPEASI SERVICES PRIVATE LIMITED reserves the right to update, modify, or revise this Refund & Returns Policy at any time without prior notice. Updated versions will be published on this page and become effective immediately upon posting.

11. Contact Support

For assistance regarding returns, refunds, replacements, cancellations, or exchanges, customers may contact our customer support team through the official support section available on our website.

Our team will make reasonable efforts to resolve all customer concerns in a timely and professional manner.

Last Updated: June 2026