Shipping Policy

At SHHOPEASI SERVICES PRIVATE LIMITED, we are committed to delivering your orders safely, efficiently, and on time. We strive to provide a seamless shopping experience from order placement to final delivery. Please read this Shipping Policy carefully to understand our shipping procedures, delivery timelines, and related terms.

1. Order Processing

All orders are processed after successful payment authorization and verification.

• Orders are typically processed within 1–3 business days.
• Processing times exclude weekends, public holidays, and unforeseen operational disruptions.
• Customers will receive order confirmation and shipping notifications through email, SMS, WhatsApp, or other available communication channels.
• During peak seasons, promotional campaigns, festivals, or sales events, order processing may require additional time.

2. Shipping Coverage

SHHOPEASI SERVICES PRIVATE LIMITED ships products across various locations within India and may offer international shipping for selected products and destinations.

Shipping availability depends on:

• Delivery location and serviceability.
• Product availability and inventory status.
• Courier partner network coverage.
• Applicable legal and regulatory restrictions.

We reserve the right to refuse or cancel orders for locations where delivery is not operationally feasible.

3. Estimated Delivery Time

Estimated delivery timelines are as follows:

• Metro Cities: 2–5 business days
• Tier 2 & Tier 3 Cities: 4–8 business days
• Remote & Rural Locations: 5–12 business days
• International Orders: Delivery timelines vary depending on destination country, customs processing, and local courier networks.

These delivery estimates are indicative and may be affected by:

• Weather conditions
• Public holidays
• Transportation disruptions
• Customs inspections
• Natural disasters
• Government restrictions
• Courier partner delays

SHHOPEASI SERVICES PRIVATE LIMITED does not guarantee delivery within a specific timeframe unless explicitly stated.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before order confirmation.

We may offer:

• Free shipping on eligible products.
• Free shipping above a specified order value.
• Promotional shipping discounts during campaigns and seasonal sales.
• Special delivery offers for selected regions and products.

Shipping fees are subject to change without prior notice.

5. Order Tracking

Once an order has been dispatched, customers will receive shipment tracking details through email, SMS, or other communication channels.

Customers may track their shipment using:

• Tracking links provided by courier partners.
• Tracking information available in their account dashboard (where applicable).
• Customer support assistance.

Tracking information may take up to 24 hours to become active after shipment dispatch.

6. Delayed or Failed Deliveries

While we work closely with our logistics partners to ensure timely deliveries, delays may occasionally occur due to circumstances beyond our control.

Delivery failures may result from:

• Incorrect or incomplete delivery addresses.
• Recipient unavailability.
• Refusal to accept delivery.
• Multiple unsuccessful delivery attempts.
• Restricted access locations.

Additional shipping charges may apply for re-delivery requests where applicable.

7. Damaged, Tampered, or Missing Packages

Customers are encouraged to inspect shipments upon delivery.

If a package appears:

• Damaged
• Opened
• Tampered with
• Incomplete

Customers should:

1. Document the issue with photographs or videos.
2. Notify our customer support team immediately.
3. Refuse acceptance of severely damaged packages whenever possible.

Claims related to shipping damage may require supporting evidence for verification.

8. International Shipping & Customs

International shipments may be subject to:

• Customs duties
• Import taxes
• VAT/GST
• Brokerage fees
• Other government-imposed charges

These charges are generally the responsibility of the customer unless otherwise stated by SHHOPEASI SERVICES PRIVATE LIMITED.

International orders may also experience delays due to customs inspections and clearance procedures.

9. Shipping Restrictions

Certain products may be restricted from shipping due to:

• Legal regulations.
• Import/export restrictions.
• Product-specific limitations.
• Hazardous material regulations.
• Operational and logistical constraints.

SHHOPEASI SERVICES PRIVATE LIMITED reserves the right to restrict, cancel, or refuse shipments where compliance or delivery is not possible.

10. Force Majeure

SHHOPEASI SERVICES PRIVATE LIMITED shall not be held responsible for shipping delays, delivery failures, or service interruptions caused by events beyond reasonable control, including but not limited to:

• Natural disasters
• Floods
• Earthquakes
• Pandemics
• Government actions
• Strikes
• Transportation disruptions
• Cyber incidents
• War or civil unrest

11. Changes to Shipping Policy

SHHOPEASI SERVICES PRIVATE LIMITED reserves the right to modify, amend, or update this Shipping Policy at any time without prior notice. Updated versions will be posted on this page and become effective immediately upon publication.

12. Contact Support

For shipping-related questions, delivery concerns, tracking assistance, or other logistics inquiries, customers may contact our support team through the official customer support section available on our website.

Our customer support team will make reasonable efforts to assist and resolve shipping-related issues promptly.

Last Updated: June 2026